Frequently Asked Questions

The things people most often ask before booking. If your question is not here, call 07504 195081 or send an email and you will get a straight answer.

Do I need a GP referral?

No. You can book directly for both physiotherapy and massage without seeing your GP first. If you plan to claim the cost back through private health insurance, check your policy, as some insurers ask for a referral before they will reimburse you.

What happens at my first physiotherapy appointment?

Your initial consultation lasts between 60 and 90 minutes. It covers a full history, a movement assessment and a working diagnosis, and treatment begins in the same session. You will leave with a clear explanation of the problem and a plan, including things you can do yourself between appointments.

What should I wear?

Loose, comfortable clothing you can move in. For lower limb problems, shorts are ideal. For back, neck or shoulder work, a vest top makes assessment easier. If in doubt, bring something to change into.

How many sessions will I need?

It depends on the problem and on you. Some issues settle in two or three sessions, while post-surgical rehabilitation or long-standing problems take longer. You will get an honest estimate at your first appointment, and the plan is reviewed as you progress rather than locking you into a fixed block.

What is the difference between physiotherapy and massage?

Physiotherapy is a clinical service: assessment, diagnosis, hands-on treatment and rehabilitation for injury, pain and mobility problems. Massage focuses on soft tissue, easing tension, aiding recovery and promoting relaxation. They complement each other well, and many clients use both.

How do I claim the Blue Light Card discount?

A 25% discount applies to treatments for holders of a valid Blue Light Card. Simply show your card as proof at your assessment.

When are you open?

Appointments run on weekday evenings from 5:00pm to 9:00pm, and at weekends from 9:00am to 9:00pm. The hours are designed so you can be treated without taking time off work.

Ready to Feel Your Best?

Book your appointment today and take the first step towards better movement and wellbeing.

Blue Light Card Supporting those who help us. 25% off with a valid Blue Light Card.